Terms and Conditions

Account Terms

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  1. Customer may only use Smart2Host Web Servers for lawful purpose. Transmission of any material in violation of Romanian policies it is forbidden.
  2. SPAM email is forbidden.Authorized promotional email is allow
    (You agree that if the Smart2Host IP numbers assigned to your account are listed on an abuse database or blacklist like Spamhaus, you will be in violation of this AUP, and Smart2Host may take reasonable action to protect its IP numbers, including suspension and/or termination of your service, regardless of whether the IP numbers were listed as a result of your actions.)
  3. Any script/process/etc that adversely affects the ability of any other customer to satisfactorily use their provided services is forbidden. This includes, but is not limited to, CPU-intensive CGI/PHP scripts and websites for which the scale of traffic has exceeded the acceptable limits of a shared hosting environment.
  4. Phishing is an illegal activity that is strictly forbidden on our servers. Any server with pshishing activities will be immediately suspended without any refund..
  5. Porn is allowed, excepted from child pornography

Account Activation

  1. VPS servers "KVM, OVZ, LXC, SHARE HOSTING cPanel" are activated immediately after payment confirmation, and the authentication data will be sent by e-mail
  2. Dedicated servers can have an delay to be installed up to 2 days as following:

    - Linux OS up to 1 day
    - Windows OS up to 2 days

Refund Policy

  1. 7-day Money Back Guarantee
  2. If you’re not satisfied with our services and terminate them within 7 days after your first payment, you will get a full refund.
    This is exceptioned, if any of our Terms of Service are violated. We do not offer refunds in case of violating our terms.
    The balance is non directly refundable, but will be used for paying other services, added to your balance.
    As well our 7-day Money Back Guarentee applies only to new customers, that try our services for the first time. Any existing clients do not qualify for this program. The guarentee is also exceptioned if you exceeded 50GB of traffic or for dedicated servers at all..
  3. Paypal Disputes

    Please do not create a Paypal dispute in order to get a refund, as this will only make the process longer and will create more work for both – customer and us. Furthermore, initiating a dispute will result in an immediate suspension of all services under your name until the dispute is resolved.